We hope you will really like your new piece of furniture from Furniture Divas.
By placing an order with Furniture Divas, you are agreeing to our terms and conditions
as set out below. None of these terms and conditions affect your statutory rights.
1. “You” and “your” refer to the person who has agreed to buy goods from us.
2. “We”, “our” and “us” refer to Furniture Divas, our employees and agents.
All furniture and accessories are sold as single items and are not sold as part of
a set or suite unless otherwise stated. On completing your order, we will send you
an email confirming your purchase. Please check the details carefully. This website
is UK-based and those who choose to access this site from other locations are responsible
for compliance with local laws where they are applicable. Any contract will be communicated
Payment for furniture
Where applicable, all prices include VAT at the current applicable rate. Full payment
for furniture is required prior to delivery. Payments can be made on-line using most
major credit and debit cards (using the PayPal payment service) or by PayPal account.
Alternatively, you can pay by credit or debit card over the phone. To protect your
security and to prevent credit card fraud where possible, we reserve the right for
proof of identity on all purchases. As well as credit or debit cards, payment will
be accepted by cheque or bankers’ draft. Funds must be cleared in full before our
delivery agents will arrange delivery with you.
Handling and delivery charges are included in all prices quoted for furniture and
apply to mainland UK addresses only and are based on weekday delivery. Shipping
outside of these times or outside of mainland UK is by arrangement only and may incur
Delivery of furniture
Where you are buying from our existing stock, we aim to deliver to you within 7 days
of order. If any item is out of stock we will make this clear on the website as
soon as possible. If this takes place after you have placed your order, you will
be informed as soon as possible of when it will next be in stock. If you wish, your
money will be refunded.
All goods remain our sole property until full payment has been received by us, at
which time title passes to you. You will be responsible for the care of the goods
once you have received delivery of them.
When you order a new piece of furniture, we make this exclusively for you and aim
to deliver within 30 days of date of order. Once we have completed your furniture,
we will contact you, usually by phone unless otherwise instructed, to let you know
and to book a delivery day directly with you. Deliveries to your address are weekdays
unless arranged separately as set out above. We cannot give you a specific time,
just an AM or PM slot. We can never guarantee a delivery date and accept no responsibility
for any loss you may suffer as a result of receiving your order late. Orders or delivery
dates are not of any contractual effect on Furniture Divas.
Guarantee of furniture
We will replace or where appropriate repair any goods that fail within 12 months
of delivery by reason of faulty materials or workmanship, provided that you notify
us within a reasonable period of the failure. We can only provide service to mainland
UK addresses. Please note that we will charge you our reasonable expenses incurred
in dealing with unfounded claims made. In all cases, remedies offered by us shall
not affect your statutory rights or our statutory responsibilities. We will not pay
for fair wear and tear or damage caused by negligence or improper use or damage that
occurs as the result of repairs or alterations made without our approval. We will
not pay for damage relating to your business. This guarantee applies to new furniture
Any used or ex-display furniture bought from us does not form part of our guarantee
and is bought “as seen”. Where you have a complaint, please email us enclosing photographs
in order for us to get as much information as possible. Please allow up to seven
days for us to contact you. There is no extra charge for this guarantee.
Storage of furniture
It is our policy to deliver goods to you as quickly as we can. Delivery will normally
take place within 7 working days. If you are unable to take delivery when our drivers
are in your area then there may be a delay of up to four weeks. If you are unable
to accept delivery within 14 days of your order being received into our warehouse,
you will be charged £15 per item per week storage.
It is the customer’s responsibility to ensure that goods will fit into their chosen
location and to ensure that there is reasonable access for delivery.
Cancellation of Order - bespoke items made exclusively for you
Once you have placed an order with Furniture Divas it constitutes a legally binding
contract. You do however have the statutory right to cancel an order. Should you
decide to cancel an order for a piece of furniture we are making exclusively for
you, then you must notify us no later than seven days after placing your order.
Cancellations must be made in writing via email to email@example.com or
by letter to Furniture Divas, 61 Conduit Road, Stamford, Lincolnshire PE9 1QL.
Should you decide to cancel between eight and 14 days from date of order then 35%
of the value of your order will be charged. This will increase to 50% if you wish
to cancel after 14 days of placing the order or if you wish to return the purchase
after it has been delivered.
Returns and Refunds
Furniture Divas is very happy to send you a fabric swatch so you can check the exact
colour before you buy and urges you to check the dimensions of the piece of furniture
you are interested in before ordering.
If you wish to return your purchase, however, then you must let us know within seven
days of delivery. As long as the item hasn’t been damaged and is in a fully resaleable
condition, then we will give you a full refund (with the exception of a bespoke item
that has been made exclusively for you - see above).
Furniture Divas will organise for the furniture to be collected but it must be in
its original packaging or packaged well enough to ensure it is not damaged in transit
and is returned back to us in a resaleable condition.
Furniture Divas retains the right to refuse a refund on any item not deemed to be
Please ensure that you check your items for any damage at the point of delivery.
In the unlikely event of an item being received in a damaged condition, the customer
must inform Furniture Divas within three days of delivery and a replacement or refund
will be given.
Colour and finishes
Photographs and samples shown on the website are representative of the finished products.
Whilst every effort will be made to match the colours and finishes, goods are supplied
on the understanding that there may be slight dye, shade and grain variations, particularly
with natural products such as wood.
Most of our furniture is hand built and every piece is unique. Therefore all measurements
(which are given in centimetres) are approximate.
In accordance with our policy of continued product improvement, we reserve the right
to amend the specification of our products or to discontinue products without prior
notice. The prices advertised on this website are exclusive to Internet customers.
We do not guarantee that our website will be compatible with all hardware and software
which may be used by visitors to the site. If you experience any difficulty using
our website, please email us on firstname.lastname@example.org Each of these terms is
severable. This means that if one term is not considered to be legally enforceable,
that will not necessarily mean that the other terms are not enforceable.